H.B. Stamps Library staff is in transition. We have had one major team member move away because her husband took a job out of state. She had been a prime mover in planning Summer Reading Programs and facilitating the Teen Book Club and Teen programs. Fortunately, she completed the SR Programs she had planned before leaving us. We had had a person assigned to us through the First Tennessee Human Resource Agency's program for training workers over 55. She has proven to be a very capable and I hired her to replace Joline. She is eager to work with the Teens and I am anxious to find out if she has what it takes to draw them in and engage them. I hope she will!
The staff at all three libraries need to increase their technical competence. Since they are all part time and work different schedules, it is difficult to get them together for group training. As an alternative, I would like to schedule each person to come in an hour of two before their shift begins once each quarter. This time could be used to take a webinar or to utilize the resources on TEL or other free technical training. This would increase their skills, boost their confidence and enable them to provide better customer service. I believe I can fit this in within budget and it is one small change involving staff through which we can achieve victory.
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