There are two things that rise to the surface of the many things we discussed today. The first is that ill defined expectations set people up for failure. When assigning tasks or projects to staff, I will now be sure that we agree on how things should be done and mutually agree to a deadline for accomplishing them. I hope this will be as simple to follow through with as it seems.
The next point is that people don't buy what you do, they buy why you do it. We need to be clear on our purpose and be able to communicate it concisely. Our presenter, Robert Benson, stated that ideally, you should be able to communicate your purpose in a Tweet of 140 characters. He added that people need to understand their place in the organization's priorities. Team members want to be engaged and put their knowledge and talents to good use. He recommended we make "Don't Do" lists and focus on what we are good at. He reminded us that if we devote all our time and energy to what we are worst at, the most we can hope to be is mediocre. We need to spend most of our time working on areas where we are already strong.
Another great part of the day was the relaxation techniques. Long ago, I used to practice these techniques, but I got out of the habit. It was wonderful to have the opportunity to be transported to another plane and to remember what a tremendous tool it is for improving the quality of our lives.
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